Privacy Policy
This Privacy Policy (Policy) applies to RENTN Pty Ltd ACN 674 888 941, and its subsidiaries, related
entities (if any), training facilities in the jurisdictions in which it operates, as well as any trust for which it or
its related entities may act as trustee (collectively, RENTN, we, our and us), the websites that we operate
from time to time (including https://RENTN.com.au/) (Website/s) and any mobile applications that we
operate from time to time (Apps).
We are committed to managing personal information in accordance with applicable privacy laws.
This Policy sets out how we collect, use, disclose, store, handle and dispose of (collectively, process)
personal information about our members, franchisees and employees and any other people we interact
with. It also explains particular rights you have in relation to the processing of your personal information. It
should be read together with any terms and conditions governing your use of the Website or Apps, our
membership terms and conditions (if you are a member), and any location specific legal notice.
In this Policy, you refers to any individual about whom we collect personal information. Personal
information means information or an opinion about you, whether true or not, from which you can be
identified, and includes your health information.
RENTN is a data controller for our Website and Apps, and the services provided through these platforms
and in person.
If you are located in another jurisdiction or outside of Australia, by providing your personal information to
us, you consent to process your personal information for the purposes set out in this Policy, in addition to
any other lawful basis which we may do so.
If you have any questions or comments about this notice, or you wish to exercise the rights you have under
applicable privacy laws (which are explained further below), please contact us using the methods set out
below.
A. What information does RENTN collect about you?
We only collect personal information where it is necessary to do so for our functions or activities. The kinds
of personal information we collect will depend on the capacity in which you are dealing with RENTN, for
example, whether you are a member, a business contact or applying for a job. You can always decline to
give RENTN any personal information we request, but this may mean we cannot provide you with some or
all of the services you have requested.
The types of personal information we collect about you may include:
• Identity information including first name, last name, username or similar identifier, marital status,
title, date of birth, age, gender, your job function, your employer or department, qualifications and
work history;
• Contact information including billing address, postal address, email address and telephone
numbers (these details may relate to your work or to you personally, depending on the nature of
our relationship with you or the company for which you work) and any other details needed to
complete your application form or membership agreement;
• Financial information including bank account and/or credit card details and other payment
method details;
• Transaction information including details about payments to and from you, other details of
services you have received from us, and records of our communications;
• Profile information including your username and password, your interests, preferences, feedback
and survey responses. It also includes information you give us or that we obtain when you use our
Websites or Apps, obtain or subscribe to our services, supply us with goods or services, enquire
about a service, place a service request, enter a competition, or contact us to report a problem, or
do any of these things on behalf of another person;
• Marketing and communications information including your preferences in receiving marketing
from us and your communication preferences. This may include information about events to which
you are invited, and your personal information and preferences to the extent that this information
is relevant to organising and managing those events;
• Technical information including:
the internet protocol (IP) address used to connect your computer to the internet, your login
information, browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
information about your visit to our Website and Apps, such as the full URL, clickstream to,
through and from our Website (including date and time), services viewed or searched for,
page response times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), methods used to browse away
from a page, any phone number used to call our central switchboard number, and direct
dials or social media handles used to connect with our employees; and
location information which we may collect through our Website or Apps and which provides
your real-time location in order to provide location services (where requested or agreed to
by you) to deliver content or other services that are dependent on knowing where you are.
This information may also be collected in combination with an identifier associated with
your device to enable us to recognise your mobile browser or device when you return to
the Website or App; and
B. How does RENTN collect your personal information?
We generally collect personal information directly from you. We may collect and update your personal
information over the phone, by email, via our Website or Apps, or in person.
We may sometimes collect personal information about you from other sources, including:
• publicly available information, such as public registers;
• social media, Websites or Apps which you use;
• your employer or former employer;
• other third parties (such as our third-party suppliers and contractors who assist us to operate our
business (including CRM software or any third party payment gateway and RENTN franchisees),
with your consent.
C. How we use and process the personal information we collect about you
RENTN collects personal information reasonably necessary to carry out our business, to assess and
manage our members’ needs, and to provide goods and services. We may also collect information to fulfil
administrative functions associated with these services. Depending on your interactions with us, we may
use and process your personal information for the purposes set out in the table below, as well as:
• any related secondary purpose which we believe you would reasonably expect when we collected
your personal information or as a result of our ongoing relationship with you;
• any purpose for which you have consented; or
• any purpose for which we are required or authorised by applicable law.
The legal basis for processing personal data by us will be one of the following:
• you have given us consent;
• the processing is necessary for the performance of a contract you are party to, or in order to take
steps at your request prior to you entering into a contract;
• the processing is necessary in order for us to comply with our legal obligations; or
• the processing is necessary for the pursuit of our legitimate business interests.
Purpose.
1. To process and administer your dealings as a member
2. To properly tailor our services to your needs, including (without limitation):
3. To manage our relationship with you, including (without limitation):
a) notifying you about changes to our terms;
b) asking you to leave a review or take a survey;
c) defending our legal interests (if required);
d) to respond to and manage inquiries, complaints, feedback and claims.
4. To enable you to participate in an event or complete a survey, including (without limitation):
a) informing you of our activities, events, facilities and services;
b) managing, planning, advertising and administering programs and events.
c) To improve our services, training and quality assurance, as well as documenting what has been
discussed and decided between you and us, including market research and analytics.
5. Carry out risk analysis, fraud prevention and risk management, including (without limitation) through:
a) investigating and protecting against fraud, theft and other illegal activities;
b) verifying your identity, and carrying out checks with fraud prevention companies
6. To deliver relevant Website content and advertisements to you and measure or understand the
effectiveness of the advertising we serve to you, including (without limitation) using your image or
audio-visual recordings which identify you for promotional purposes where you would reasonably
expect this to occur and consent to such use (for example, where you have won a prize and where
permitted under applicable laws).
7. To use our data analytics to improve our Apps, Website, products/services, marketing, customer
relationships and experiences.
a) information about our services;
b) newsletters which are of interest to you;
c) upcoming promotions and events; or
d) other opportunities that may interest you.
Type of Data
Identity information
Contact information
Financial information
Transaction information
Client information
Profile information
Marketing and communications information
Marketing and communications information
Technical information
Lawful basis for processing including basis of legitimate interest
– Performance of a contract with you
– Necessary for our legitimate interests, for example;
i. to recover debts due to us; or
ii. to keep our records updated and to study how customers use our products and services; or
iii. train our staff and ensure we are providing quality services; or
iv. preventing or investigating any fraud or crime; or
v. for running our business, provision of administration and IT services, network security, to
prevent fraud, and in the context of a business reorganisation, merger, disposal, or group
restructuring exercise; or
vi. study how customers use our products/services, to develop them, to grow our business and to
inform our marketing strategy; or
vii. define types of customers for our products and services, to keep our Apps and Website updated
and relevant, to develop our business, and to inform our marketing strategy)
– with your express consent (where required);
– to conduct investigative, fraud and loss prevention activities to protect RENTN interests including
protection of our stores, staff, customers, suppliers and merchandise (including theft and fraud
prevention)
– to respond to your query, feedback or concerns and responding to and interacting with regulatory
bodies and relevant government agencies
– general planning and administration, and as other required or permitted by law
– We may also collect, hold, use and disclose personal information for other purposes explained at the
time of collection or which are required or authorised by or under law, and for which you have provided
consent.
D. How does RENTN interact with you via the internet?
RENTN Website(s) use cookies. A cookie is a small file stored on your computer’s browser, which assists
in managing customised settings of the Website(s) and delivering content that help us track your Website(s)
usage and remember your preferences. We collect certain information such as the time and date of your
visit, your device type, browser type, IP address, and pages you have accessed on our Website(s) and on
third-party Websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing
so, you may be unable to access certain pages or content on our Website.
RENTN Websites may contain links to third-party Websites. RENTN is not responsible for the content or
privacy practices of Websites that are linked to our Website. Any information you provide directly to a third
party will be managed in accordance with that party’s privacy policy.
E. Can you deal with RENTN anonymously?
You may visit our Websites without identifying yourself. If you identify yourself (for example, by providing
your contact details in an enquiry), any personal information you provide to us will be managed in
accordance with this Policy.
RENTN will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their
dealings with us where it is lawful and practicable to do so (for example, when making a general enquiry).
In general, it is not practicable for RENTN to deal with individuals anonymously or pseudonymously on an
ongoing basis. If you do not provide your information to us, we may not be able to:
• provide you with the services you want, or permit participation in the events, programs or activities
we manage or deliver;
• respond to your requests;
• manage or administer your service;
• personalise your experience with us;
• verify your identity or protect against fraud; or
• let you know about other products or services that might better meet your needs.
F. How does RENTN hold and secure information?
RENTN stores information in files or using electronic record keeping methods (including using trusted thirdparty storage providers based in Australia and overseas).
Personal information may be collected in paper-based documents and converted to electronic form for use
or storage (with the original paper-based documents either archived or securely destroyed). We take
reasonable steps to protect your personal information from misuse, interference and loss and from
unauthorised access, modification or disclosure.
RENTN maintains physical security over any paper and all electronic data stores, such as through locks
and security systems at our premises. We also maintain computer and network security, for example, we
use firewalls (security measures for the internet) and other security systems such as user identifiers and
passwords to control access to our computer systems.
Our Websites do not necessarily use encryption or other technologies to ensure the secure transmission
of information via the internet. Users of our Websites are encouraged to exercise care in sending personal
information via the internet.
G. Does RENTN use or disclose your personal information for digital or direct marketing?
In some jurisdictions, you may receive direct marketing communications. If you do not want to receive direct
marketing communications, or you have provided your consent to receive direct marketing but wish to
withdraw it, you can opt-out at any time by contacting us using the contact details below in section 14 or
the unsubscribe facility in the emails we send to you.
If you opt-out of receiving marketing material from us, RENTN may still contact you in relation to its ongoing
relationship with you.
We may occasionally engage other organisations to provide marketing or advertising services on our
behalf. Those organisations will be permitted to obtain only the personal information they need to deliver
the relevant services. If we provide those organisations with any of your personal information, it is to provide
you with a better or more relevant and personalised experience and to improve the quality of those services.
H. How does RENTN disclose personal information?
We will not sell, distribute or disclose your information or personal details to any third parties, other than in
accordance with this Policy, or to those who are contracted to us to keep your information or personal
details confidential.
We may disclose personal information:
• to our suppliers, franchisees, consultants, contractors or agents we engage in order to provide our
services, including for payment processing and debt recovery, data processing, data analysis,
customer satisfaction surveys, information technology services and support, Website and App
maintenance/development, printing, archiving, mail-outs, and market research;
• via our social media pages and the App for promoting RENTN and our services;
• via the App to provide assessment information or to announce winners of our challenges;
• if we merge with or are acquired by another entity, to that entity as a part of the merger or
acquisition;
• to relevant government, federal, state and territory authorities for the purpose of investigating an
incident, including a workplace health and safety matter or security incident;
• when conveying information to a responsible person (e.g. parent, guardian, spouse) if you are
injured, incapable or cannot communicate, unless you have requested otherwise;
• for other administrative, management and operational purposes, such as risk management and
management of legal liabilities and claims (for example, liaising with insurers and legal
representatives).
We may use and disclose your personal information for other purposes explained at the time of collection,
that you have consented to, or otherwise as set out in this Policy.
I. Does RENTN disclose your personal information overseas?
Personal may be shared with third-party’s and affiliates with your consent. Otherwise, unless we have your
consent, or an exception or other lawful basis under applicable privacy laws applies, we will only disclose
your personal information to overseas recipients where we have taken reasonable steps to ensure that the
overseas recipient does not breach applicable privacy laws in relation to your personal information and will
comply with any other requirements under applicable privacy laws relating to the offshore disclosure of
personal information.
The reason for disclosure to an overseas recipient depends on the nature of the services those recipients
provide to us. For example, we may store your information in cloud or other types of networked or electronic
storage, or where our customer relationship management system is hosted on servers located overseas.
As electronic or networked storage can be accessed from various countries via an internet connection, it’s
not always practicable to know in which country your information may be accessed or held.
If we or our service providers transfer any of your personal information we collect from you outside of the
United Kingdom, Australia, Singapore or New Zealand, it will only be done with relevant protections in place.
We will take steps to ensure that your personal information will be afforded the level of protection required
of us in accordance with applicable data protection laws and current legally recognised data transfer
mechanisms, such as:
• where the country has been deemed adequate by a relevant supervisory authority; or
• by adopting appropriate approved standard contractual clauses.
J. Your rights
How to access your information
Subject to applicable laws, you are entitled to access your personal information held by RENTN on request.
You can do this by contacting us using the contact details set out below. We will need to verify your identity
before we can give you access. We will acknowledge receipt, and we will endeavour to deal with and
respond to your request within a reasonable time.
You will not be charged for making a request to access your personal information but you may be charged
for the reasonable time and expense incurred in compiling information in response to your request.
We may decline your request to access your personal information in certain circumstances in accordance
with applicable privacy laws. If we do refuse your request, we will provide you with a reason for our decision
(including, where applicable, an alternative means of access to the information, such as supervised
inspection), and how you can complain if you are not satisfied with our decision.
How to correct your personal information
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate,
complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies
in information we hold about you and letting us know if your personal details change. If you consider any
personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you
are entitled to request correction of the information. After receiving a request from you, we will take
reasonable steps to correct your information. If we refuse your request to correct your personal information
in accordance with this procedure, we will include a statement with your personal information about the
requested correction.
Additional rights and choices applicable to individuals in the UK and Europe In certain circumstances, and
subject to applicable laws, individuals in the UK and Europe can:
• obtain information about the processing of your personal information;
• ask us to erase your personal information, such as if you withdraw your consent and we are not
otherwise legally entitled to retain it;
• object to, and ask us to restrict, our processing of your personal information, although we may
continue to process your personal information while we verify your assertion your information is
inaccurate or if we are processing your information for our legitimate interests;
• receive some personal information you have given us in a structured, commonly used and machinereadable format or ask us to transmit it to someone else if technically feasible; and
• withdraw your consent (but we may be able to continue processing without your consent if there is
another legitimate reason to do so). The withdrawal of your consent will not affect the processing
of your information to which you had consented. If you withdraw your consent to any or all collection,
use and/or disclosure of your personal information, depending on the nature of your request, we
may not be in a position to continue to provide our products or services to you, administer any
contractual relationship already in place, or perform or conclude an existing or prospective
agreement. This may result in the termination of any agreements you have with us, and you being
in breach of your contractual obligations or undertakings. Our legal rights and remedies are
expressly reserved.
K. What happens when we no longer need your information?
We will only keep your information for as long as we require it for our purposes. We may also be required
to keep some of your information for certain periods of time under applicable law. When we no longer
require your information, we will take steps to securely destroy or de-identify it. We will only keep your
information for as long as we have a relationship with you and for 7 years or otherwise as required for our
business operations or by applicable laws.
We may need to retain certain personal information after we cease providing you with products or services
to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and for proper record
keeping. We may also retain a record of any stated objection by you to receiving marketing for the purpose
of ensuring we can continue to respect your wishes and not contact you further.
L. What should you do if you have a complaint about the handling of your personal information?
You may contact RENTN at any time if you have any questions or concerns about this Policy or about the
way in which your personal information has been handled or processed. You may make a complaint to us
using the contact details set out below.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If
the matter is more complex or our investigation may take longer, we will let you know.
If you still feel your issue or request has not been resolved to your satisfaction, then you have the right to
make a complaint to the relevant data protection authority (for example in the place you reside or where
you believe we breached your rights). We can, on request, tell you the relevant authority for the processing
of your personal information.
In Australia, the relevant authority is the Office of the Australian Information Commissioner, who can be
contacted by telephone on 1300 363 992 or online at: www.oaic.gov.au/privacy.
M. How changes are made to this Policy?
RENTN may amend this Policy from time to time, with or without notice to you, subject to local law. We
recommend that you visit our Website regularly to keep up to date with any changes.
N. How can you contact us?
Please contact us if you have any questions or comments about this notice or if you wish to exercise the
rights you have under applicable privacy laws using the following details:
Position: Managing Director
Name: Hayley Donohue
Email: [email protected]
